Introduction:

Yvony is a seasoned BPO Agent with over six years of expertise in Customer Service and Sales with 3 years in the Australian market, bringing a wealth of experience to the table. Her background includes a strong foundation in managing client inquiries and fostering positive relationships. Leveraging her proficiency in utilising CRM tools, she is dedicated to delivering exceptional service and contributing to the success of your team. Additionally, her experience as a Virtual Assistant across various industries has equipped her with adaptable capabilities. Drawing from her background as a healthcare worker, Yvony possesses a deep understanding of compassion and empathy in client interactions. Furthermore, her proficiency as a Billing and Collections Specialist underscores her ability to handle financial matters with precision and efficiency.

Work Experience:

Caregiver Intern, Sisters of the Sacred Hearts of Jesus and Mary - PT/OT Rehab Center (Jan 2024 - 2025)

● Assists PT in providing therapies to elderly patients.

● Provides home-based care to bedridden elderly patients.

● Acts as an intern teacher to Level 1 & Level 2 sped children.

● Provides and assisted sped children in maintaining hygiene.

Answering Support Specialist - Brightdrop VA, Philippines (Aug 2023 - Mar 2024)

Responsibilities:

● Handled inbound customer support inquiries.

● Provided accurate account info on medical updates (e.g., office hours) & and relays to on-call.

● Assisted patients in scheduling consultations, emergencies, refills, and medical concerns.

● Completed data input for all patients and accounts by inputting text-based and numerical information from source documents within time limits.

Travel Sales Specialist & Appointment Setter Guru - Fly World, Philippines (June 2022 - July 2023)

Responsibilities:

● Prospected and qualified leads for airline bookings.

● Managed sales pipeline and offered superior end to end customer service.

● Arranged travel itineraries and accommodation.

Expert Billing Specialist; CSR; Sales Support -Telstra, Philippines (Sep 2019 - Apr 2022)

Responsibilities:

● Addressed client inquiries on billing and product concerns.

● Provided customer service, managed accounts, and handled technical issues.

● Applied sales techniques to generate leads and offer new products/services.

Education:

● Bachelor of Elementary Education (Sped), Cebu Normal University.

● Caregiver NCII, UHA Caregiver Academy.

Training & Certifications:

● Social Media Management -New Age VA Camp.

● Virtual Graphic Designing - New Age VA Camp.

● Amazon Training Workshop -New Age VA Camp.