Achieve superior patient outcomes, boost financial health, and enhance clinic efficiency with OrbitCo's human-tech staffing solutions.
Our process begins with understanding your specific needs, followed by proposing tailored solutions. Once approved, we handle recruitment, onboarding, and document your training, ensuring a seamless integration into your operations. For more details, visit our process page.
Remote staffing is a complex process that requires specialised expertise to execute successfully. Many businesses attempt to manage virtual teams on their own, but without the right experience and systems, most struggle to optimise their remote staffing strategy for real business benefit. OrbitCo provides a fully managed service because we understand that the journey involves far more than simply hiring remote staff-it’s about creating a seamless, secure, compliant, and high-performing extension of your practice.There are a myriad of challenges and issues that arise when managing a remote team-many of which can quickly overwhelm businesses that lack specialised experience and robust systems. Some of the most common challenges we solve include:Unreliable Attendance: Workers arriving late, leaving shifts early, or disappearing altogether can severely disrupt operations and patient care.Lack of Visibility: Without the right monitoring tools, it’s difficult for practices to know if remote staff are actively working, leading to concerns about productivity and accountability.Building Trust and Engagement: Gaining genuine commitment and trust from remote workers is often a struggle, especially without established management practices or cultural alignment.IT and Infrastructure Issues: Poor internet connections, outdated equipment, and technical glitches can hamper performance and cause frequent interruptions.Communication and Cultural Barriers: Differences in language, communication styles, and cultural norms can lead to misunderstandings and inefficiencies.Fraudulent Recruitment Practices: Falsified documents and resumes are a real risk in remote hiring, making it hard to ensure you’re bringing genuine talent into your team.Environmental Disruptions: Power outages and severe weather in certain regions can lead to extended periods where staff are unable to work, impacting business continuity.And the list goes on…OrbitCo’s fully managed service addresses these challenges by leveraging our deep industry experience, proven processes, and robust technology. Our experience reduces the issues faced and we have specialised human-tech tools and processes that keep remote workers accountable and fully monitored. We also have a highly trained client success, support and recruitment team. All these steps are in place to help provide a successful remote workforce solution.
The timeline for onboarding your remote team depends on roles, skills, training and technology requirements. Typically, it takes about 3 to 6 weeks from proposal acceptance to integrate the right solution.
We offer full-time, flexible remote staffing solutions with long-term sustainability. Our minimum requirement is 8 work hours per day, tailored to your needs, ensuring dedicated and quality support for your business.
We have different payment structures for the various services we offer such as remote staffing, medical transcription, and AI Integration Consulting. A tailored quote will cover pricing.For our remote staffing service, we charge a fixed monthly subscription covering contractor hours and management services. This not only includes the hours worked of your contractor but a Support Manager, Client Success Manager, end-user IT Manager, activity monitoring, detailed reporting, and workstation maintenance.
We collaborate with you to create a tailored training module. Once complete, this module becomes the standard for onboarding future placements in the same role, ensuring consistent and efficient training across your remote team that we can help manage.
We source talent globally, currently focusing on the Philippines and New Zealand for a premium option. The Phillipines is known for high education standards and excellent work ethic. Our rigorous vetting process includes checks on system capabilities, criminal records, education, and references to ensure quality staffing.
With OrbitCo, you'll never need to recruit and train for a role you allocate to us again. With our Staff Continuity Guarantee, we handle finding a replacement swiftly, avoiding service disruptions and the costs associated with employee turnover.
OrbitCo is not an Agency or a BPO. We offer comprehensive managed remote staffing solutions handling management, HR, security, payroll, performance, monitoring and replacements, providing clients confidence in the remote work business model.
We implement comprehensive security protocols including secure VPN connections, encrypted communications, regular security audits, and strict confidentiality agreements. All our remote professionals operate in controlled environments and are trained in data protection best practices to ensure your sensitive information remains secure at all times.
We utilise advanced performance monitoring tools that track productivity metrics, work quality, and adherence to service level agreements. Regular performance reviews, quality assurance checks, and client satisfaction surveys help maintain our high standards. You'll receive detailed reports on your team's performance, ensuring complete transparency.
Clients typically see cost reductions of 50-60% compared to in-house staffing expenses. These savings come from eliminating overhead costs like office space, equipment, benefits, training, and recruitment. Additionally, our Staff Continuity Guarantee means you avoid turnover costs that can amount to 150% of an employee's annual salary.
Absolutely. Flexibility is one of the key advantages of our managed remote staffing solutions. You can easily scale your team up as required and down with one month's notice. This scalability allows you to match your workforce to your business needs without the complexity of hiring or layoffs.
Your team can use with whatever communication tools work best for your organisation - whether that's Microsoft Teams, Slack, Zoom, email, or your internal systems. We ensure seamless integration with your existing communication channels and can implement additional collaboration tools if needed. Regular check-ins and meetings help maintain strong working relationships between on-site and remote team members.
We maintain strict security and data protection compliance through comprehensive staff training, secure technology infrastructure, regular compliance audits, and binding confidentiality agreements. We implement technical safeguards including secure workstations, secure cloud-based PC's, and controlled access to PHI, ensuring your practice remains fully compliant while benefiting from remote support.
The technical requirements are minimal. Most clients only need their existing systems with remote access capabilities. We handle all equipment provision for our remote professionals, ensuring they have secure, high-performance workstations, reliable internet connections, and necessary peripherals. Our IT team can work with yours to establish secure connections to your systems while maintaining compliance with your security protocols.
We align your remote team's working hours with your operational needs, regardless of geographic location. Many of our professionals work during your local business hours to ensure real-time collaboration. For functions requiring 24/7 coverage, we can implement shift rotations across different time zones, providing round-the-clock support without additional cost to you.
Cultural integration is crucial for team cohesion. We facilitate this through virtual team-building activities, regular video meetings, and developing an understanding of your organisational culture. We encourage remote staff to participate in company events virtually and provide cultural orientation specific to your organisation's values and communication style, ensuring remote team members feel connected to your mission and team.
We provide clear Service Level Agreements (SLAs) that outline performance metrics, quality standards, and productivity expectations tailored to each role. Our remote professionals are held accountable to these standards, with regular performance reviews and quality audits. If performance issues arise, we address them promptly or provide a replacement at no additional cost under our Staff Continuity Guarantee, ensuring consistent service quality.
Our partnership extends well beyond initial implementation. We provide continuous support including regular performance reviews, ongoing training for evolving needs, technical support, and dedicated account management. Your dedicated Client Success Manager conducts quarterly business reviews to ensure alignment with your objectives, identify opportunities for improvement, and make strategic recommendations to maximise the value of your remote team investment.
