Building Your Off-Site Operation

We begin with a comprehensive assessment of your organisations needs, understanding your goals, challenges, functions to be allocated to a remote team, workflows, work volumes, operational bottlenecks, and specific requirements to tailor your solution and the team structure for your needs. If you opt to incorporate an AI component, we will integrate this into the process.

Our recruitment team conducts an intensive process to headhunt the best candidates for your requirements, including preliminary interviews, tests, background and police checks.

Before your remote team begins, we handle all the necessary preparations including agreements, privacy and data security training, remote working protocols, workstation and technical setup, training on required software, and EMR system familiarisation.

We work with your IT to integrate your remote team members with your existing systems and workflows, providing secure access to your network and necessary platforms while maintaining strict compliance with regulations and privacy standards.

Your Client Success Manager participates in the induction and training of your team in practice-specific processes, building a resource library so we can fully manage future hires if required to satisfy our Staff Continuity Guarantee.

Throughout the partnership, we continuously monitor quality metrics, response times, and performance standards to ensure your remote team delivers consistent, high-quality support that meets or exceeds expectations. We provide you with regular performance reports (daily, weekly, and/or monthly) to keep you informed about your remote team’s activities.