Virtual
Administration
Delegate time-consuming, repetitive tasks to free up your on-site team, allowing them to focus on higher-value activities.
Remote
Reception
Allow your on-site team to focus on reducing work backlogs and devote more attention to clients.
Inbound and outbound call handling
Appointment management
Multi-channel patient communication
Human-AI website assistant
Email management
General clerical tasks
Client
Coordination
Enhance client communication and service delivery, maximising capacity to handle more clients and improving satisfaction, driving revenue growth.
Client communications.
Managing patient interactions, including addressing concerns, follow-ups, and requests.
Client record preparation and management
Client support
tasks
Human-AI
24/7 Live Chat
Engage every website visitor with real-time, personalised interactions. Capture the attention of 97% of visitors with your 24/7 personalised AI website assistant, supported by a human, turning your website visitors into happy customers.
Handling all types of enquiries, ensuring prompt and accurate responses.
Providing visitors with detailed information about your services and products, addressing questions promptly and accurately.
Appointment and account assistance
Directing patients to FAQs and resources.
Completing surveys and analysing chat interactions.
According to a Harvard Business report, Live Chat leads to a 25% to 95% increase in revenue.
Human-AI
Transcription
Partnering with the world's market-leading transcription software provider, we deliver a real-time intuitive, secure and intelligent transcription solution.
Upload dictations immediately through our mobile phone app.
Receive human proofed transcribed documents within your nominated turnaround time (typically 24 hours - by 5pm the next business day, STAT available if required).
Dedicated transcriptionists & editors.
98% accuracy with quick turnaround times for all medical specialties.
ISO 27001:2013 compliant.
Australian and New Zealand based editors to ensure the highest accuracy levels.
All-Inclusive cost includes dedicated transcriptionists, local-based proofing, cloud-based software mobile recorder app, and ongoing support
Priced on a per-line or hourly rate basis depending on the most optimal solution for your practice
Revenue Cycle Management &
Accounts
Is your business leaving money on the table due to billing inefficiencies?
Processing payments and reconciliations.
Resolving billing questions promptly, ensuring patient satisfaction and clarity.
Proactive accounts receivables.
Conducting collection activities including payment reminders to optimise cash flow and reduce outstanding balances.
Billing audits. Conducting thorough reviews to ensure all accounts have been billed correctly and paid.
Business & Medical
Specialist Roles
We offer specialist services designed to meet the diverse needs of businesses and healthcare providers.
Healthcare specialists roles Orthodontists, Tele-Sonographers & Imaging Experts, Remote Radiologists, Remote Nursing Specialists, Nutritionists & Dietitians, and other specialised clinicians providing remote diagnostics, treatment planning, and consultations.
Specialised AI software support Specialist staff managing platforms like Dental Monitoring for orthodontic progress tracking, AI-powered imaging analysis, and predictive diagnostics.
Marketing AI-assisted specialists
Designing patient engagement campaigns (email/SMS outreach, social media ads), SEO-optimised content strategies for blogs and service pages, tracking KPIs like lead conversion rates.
IT Support
Managing IT systems, compliance, cybersecurity, medical device support for patients, and tele-health infrastructure and staff training.
