Introduction:

Katlen's extensive customer service and administrative background spans both the medical and non-medical sectors, offering a unique blend of skills and experience. With a proven track record in managing end-to-end client inquiries and a passion for exceeding expectations, Katlen is poised to be a valuable asset to your team. Leveraging her seasoned expertise she will help to ensure efficiency, accuracy, and client satisfaction every step of the way.

Work Experience:

Data Analyst (Aug 2023 - Mar 2024)

Penbrothers, Phillipines

Responsibilities:

● Input data for all customers and accounts using text-based and numerical information from source documents within time limits.

● Verified accuracy, and sorted information according to priorities to prepare source data for computer entry.

● Reviewed data for deficiencies or errors, correct any incompatibilities if possible, and check output.

● Ensured data always remained secure and confidential.

● Complied with data integrity and security policies.

Receptionist/Administration (Jun 2022 - May 2023)

Sai Canada Immigration, Dubai, United Arab Emirates

Responsibilities:

● Answered inbound calls, as well as screening and forwarding calls.

● Scheduled and confirmed appointments using Google Sheets, meetings and events.

● Welcomed and assisted visitors in a friendly and professional manner at all times.

● Handled basic inquiries and sorted mail.

Front Office/Patient Coordinator (Sep 2019 - Apr 2022)

Al Das Medical Clinic, Dubai, United Arab Emirates

Responsibilities:

● Greeted patients professionally both in person and on the phone.

● Answered calls/WhatsApp/emails.

● Registration, booking and billing/invoicing using Medicworks software

● Sending and Receiving emails

● Taking a medical insurance approval using Insurance Portals or DHPO

● Assisting patients, Doctors and Nurses.

Patient Relation Executive/ Receptionist (Mar 2017- Sep 2019)

Axon Medica Polyclinic, Dubai, United Arab Emirates

Responsibilities:

● Welcomed all patients and visitors by greeting them as they entered the premises, over the phone or via email.

● Provided information in-person and via phone/email with proper etiquette.

● Communicated with patients and assisted with their needs.

● Registered patient’s information whether they were new patients or old patients.

● Registration, Booking, Billing/Invoicing using Clinicsoft, Sending and Receiving emails.

● Completing insurance approvals through insurance portals, verbal and DHPO.

Education:

Bachelor of Science in Business Administration, Major in Marketing Management. Graduate of the University of St. La Salle, Bacolod, Phillipines.