Dedicated Assistants help to improve competitiveness and profitability, while providing massive savings in labour costs. Our simple fixed monthly subscription takes the guesswork out of remote staff budgeting. Our easy-in easy-out terms let our service speak for itself.

Building and co-managing remote teams of Healthcare Assistants for over 7 years. Navigating the remote workforce environment can be daunting; hiring and induction, onboarding and offboarding, HR, payroll, performance management, workforce visibility, workstation support, security and payment processing, to name a few.

Our bespoke remote staffing service, with local Account Managers, makes the journey a smoother experience for our clients.

Remote staffing solutions engineered to solve problems in your organisation. Give your in-house team the support they need to thrive while providing a stellar patient experience.

Your remote team is set up with government approved remote desktops. Our provider has secure MFA, firewall, antivirus, IDS/IPS solutions in place to ensure your sensitive data is protected at all times. Our security best-practices training and workstation hardening process helps to provide a highly secure system.

• Screening inbound calls and responding to voicemails.

• Handling outbound/inbound phone calls and tele-triage.

• Appointment management (filling gaps, confirmations, cancelling, re-scheduling).

• Attending to patient enquiries.

• Handling and directing patient complaints.

• Courtesy calls and managing the recall system.

• Live chat and inbox enquiry management.

• Completing eligibility check-lists.

• After-hours inbound call service.

• Updating EHR with medical history and test results.

• Inbound/outbound digital document management.

• Functions as a patient concierge and sales team by handling New Consult and Customer Service enquiries such as rescheduling appointments and emergencies.

• Provides a higher conversion of website leads to patients. Research indicates that >60% of site visitors are more likely to schedule a consultation if live chat support is available.

• Convenient way for current patients to book appointments with the Live Chat specialists directly scheduling these into the practice management system.

• Improves office efficiency by enabling inhouse staff to focus on other tasks rather than having to answer patient questions and gathering information etc.

• Managing Dental Monitoring (DM) non-clinical notifications and escalating to Specialists as required.

• Virtual treatment set-ups across various platforms.

• Managing DM accounts and appointments.

• Handling patient emails and enquires on treatments.

• Booking appointments.

• Updating relevant platforms and software.

• Preparing treatment plans and assessments.

• Managing Dental Monitoring (DM) clinical notifications.

• Virtual treatment setups.

• Managing and responding to specialist emails.

• Virtual reviews and patient Messages via DM.

• Management of the ITC records screening process.

• Managing DM accounts and appointments.

• Patient billing and account reconciliation.

• Managing payment plan software (ie. DentiCare).

• Loading payment plans and processing disbursements accurately and in a timely manner.

• Updating the practice management software, with accurate information.

• Ensuring completion and timely billing of all services.

• Identifying and resolving billing errors.

• Analysing billing data for end of month reporting.

• Resolving billing enquiries for patients.

• Liaising with clerical staff to ensure billing data is correctly recorded.

• Completing lost revenue audits.

• Insurance claims and processing.

• Converting voice recordings into formal reports, letters and consultation notes.

• Editing dental reports for accuracy.

• Using specialised transcription software and equipment to improve turn-around time speed, such as headsets and foot pedals.

• Entering letters and reports into the EHR system.

• Converting transcribed diagnostic test results, procedures and consultation notes into applicable report formats.

• Identifying and following up on inconsistencies, errors and missing information within a transcribed report or letter.

• Submitting transcriptions to Doctors for their approval in a timely manner.