Digitalising Dental & Orthodontic Practices.
Powered by Virtual Staff and Technology.
What tech, roles and tasks can you delegate?
Reception & Patient Coordinator
Handling and triaging of inbound calls.
Attending to voicemails.
Appointment management (filling gaps, confirmations, cancelling, re-scheduling).
Attending to patient enquiries regarding accounts, general enquiries and appointments.
Courtesy calls/texts and managing the recall system
Email inbox management.
After-hours inbound call service.
Digital document management.
Updating relevant platforms and software.
Updating EHR with medical history and test results.
Live Chat Specialists
Functions as a patient concierge and sales team by handling New Consult and Customer Service enquiries such as rescheduling appointments and emergencies.
Provides a higher conversion of website leads to patients. Research indicates that >60% of site visitors are more likely to schedule a consultation if live chat support is available.
Convenient way for current patients to book appointments with the Live Chat specialists directly scheduling these into the practice management system.
Improves office efficiency by enabling inhouse staff to focus on other tasks rather than having to answer patient questions and gathering information etc.
Dental Monitoring & Software Coordinator
Managing Dental Monitoring non-clinical notifications and escalating to Specialists as required.
Virtual treatment set-ups across various platforms.
Managing accounts and appointments.
Handling patient emails and enquires on treatments.
Booking appointments.
Updating relevant platforms and software.
Remote Dentists & Orthodontists
Preparing treatment plans and assessments.
Managing Dental Monitoring clinical notifications.
Virtual treatment setups.
Managing and responding to specialist emails.
Virtual reviews and patient Messages via dental monitoring software.
Management of the ITC records screening process.
Billings & Insurances
Patient billing and account reconciliation.
Managing payment plan software (ie. DentiCare).
Updating the practice management software, with accurate information.
Ensuring completion and timely billing of all services.
Identifying and resolving billing errors.
Analysing billing data for end of month reporting.
Resolving billing enquiries for patients.
Liaising with clerical staff to ensure billing data is correctly recorded.
Completing lost revenue audits.
Insurance claims and processing.
Medical Transcription
Through our transcription division (DocScriber), we provide specialist transcription and copy-typing services in the medical field, partnering with the world's market-leading document management software provider. s.
Converting voice recordings into formal reports, letters and consultation notes.
Converting transcribed diagnostic test results, procedures and consultation notes into applicable report formats.
Empowering in-house staff with the support of dedicated virtual dental assistants.
Your remote team is an extension of your in-house staff, working seamlessly with your clinic, just like they were sitting in the next room. Using secure remote access software your team can gain entry into your computer network, phone system, and scheduling software.