Introduction:

Crizel is a dedicated professional with a strong background in call management, and data entry, complemented by exceptional communication skills. Her attention to detail and commitment to excellence enable her to effectively support team success and add meaningful value to her work. With experience in coordinating customer appointments, managing credentialing processes, and recruiting, Crizel consistently demonstrates professionalism and a proactive approach to problem-solving.

Work Experience:

Remote Hub Medical Aesthetic & Credential Specialist (Feb - Oct 2024)

Allied Orbit & OrbitCo

Responsibilities:

● Coordinated client appointment schedules by managing and updating the clinic calendar daily to ensure accuracy and seamless operations.

● Reminded clients of upcoming appointments and assisted with adjustments or rescheduling as needed.

● Addressed a range of inbound client inquiries, accurately maintaining and updating client profiles.

● Conducted outbound calls to inform clients of expiring packages, providing personalised information on clinic services to support retention.

● Escalated complex client issues to clinic managers for timely and appropriate resolution.

● Managed credentialing processes for hired medical candidates, including background checks, screenings etc.

● Assisted with onboarding by verifying candidate documents for compliance and conducting reference checks.

● Coordinated start dates and onboarding once credentialing was complete, ensuring a smooth transition for new hires.

Senior Recruiter Level 2 (Oct 2021 - Jan 2024)

PSG Global Solutions, Philippines

Responsibilities:

● Conducted job order analysis to identify key requirements before sourcing candidates through various job boards.

● Reviewed resumes to ensure candidates met basic qualifications.

● Performed initial phone interviews to assess candidates' qualifications and suitability for the role.

● Prepared and submitted candidate write-ups to the Hiring Manager for further evaluation.

Literacy Teacher (Mar 2019 - Jan 2021)

Readability Center, Philippines

Responsibilities:

● Developed personalised programs tailored to students' levels and needs, focusing on enhancing macro skills.

● Attended meetings with neurodevelopmental paediatricians, speech therapists, and behavioural therapists to discuss student difficulties.

● Collaborated with school teachers to further identify students' challenges and pre-existing conditions.

Education:

● Bachelor of Arts in English.

● Graduate of Polytechnic University of the Philippines, Manila, Philippines.