Introduction:

Cat is a skilled healthcare professional with extensive experience in patient management, administration, medical document management, nursing, and quality analysis. Cat excel’s in maintaining accurate patient records, managing communications, and supporting operational efficiency. She is well-equipped to deliver exceptional results in any healthcare or administrative setting.

Work Experience:

Documents Manager/ Booking Specialist (Dec 2016 - Present)

Allied Orbit and OrbitCo

Responsibilities:

● Manages patient records, uploads and attaches incoming documents, such as efaxes, consultation letters, reports, and test results, to ensure comprehensive and accurate patient files are maintained.

● Prepares consult letters and referrals, promptly addressing doctors' tasks and requests.

● Provides training and support for newly hired contractors, ensuring they were well-equipped for their roles.

● Handles inbound and outbound phone calls, as well as manages and responds to e-mails efficiently.

● Schedules appointments and processes billings, maintaining accurate records and supporting overall operations.

Staff Nurse (Mar 2015 - Apr 2016)

Infinity Home Care, Abu Dhabi, UAE

Responsibilities:

● Assessed patients' health problems and needs, developing and implementing tailored nursing care plans.

● Maintained accurate and detailed reports and records to support effective patient care.

● Monitored, recorded, and reported symptoms and changes in patients' conditions, facilitating timely interventions.

● Consulted and coordinated with healthcare team members to ensure comprehensive and integrated patient care.

Performance, Risk and Quality Analyst (Oct 2012 - Mar 2015)

Accenture, Inc., Philippines

Responsibilities:

● Generated weekly and monthly quality assurance (QA) reports to track performance metrics and trends..

● Conducted side-by-side coaching sessions, providing real-time feedback to enhance team performance.

● Facilitated team meetings and huddles to discuss quality and behavioural tagging trends, fostering a culture of continuous improvement.

● Participated in QA calibration sessions to ensure consistency and accuracy in performance evaluations.

● Collaborated closely with line leadership to develop and deliver actionable plans for team leaders and agents, effectively addressing performance variances.

Education:

Bachelor of Science in Nursing.

Graduate of Saint Louis University, Baguio City, Philippines.