Dedicated Remote Cardiology Assistants help to improve competitiveness and profitability, while providing massive savings in labour costs. Our simple fixed monthly subscription takes the guesswork out of remote staff budgeting. Our easy-in easy-out terms let our service speak for itself.

Building and co-managing remote teams of Healthcare Assistants for over 7 years. Navigating the remote workforce environment can be daunting; hiring and induction, onboarding and offboarding, HR, payroll, performance management, workforce visibility, workstation support, security and payment processing, to name a few.

Our bespoke high-tech co-managed remote team service, with local Account Managers, makes the journey a smoother experience for our clients.

Remote staffing solutions engineered to solve problems in your organisation. Give your in-house team the support they need to thrive while providing a stellar patient experience.

Your remote team is set up with government approved remote desktops. Our provider has secure MFA, firewall, antivirus, IDS/IPS solutions in place to ensure your sensitive data is protected at all times. Our security best-practices training and workstation hardening process helps to provide a highly secure system.

• Handling and triaging of inbound calls.

• Attending to voicemails.

• Booking consultations and procedures utilising clinic software such as Medical Director, Blue Chip, Genie, Best Practice etc.

• Attending to patient enquiries regarding accounts, general enquiries and appointments.

• Courtesy calls/texts and managing the recall system.

• Handling and directing patient complaints.

• Live chat and inbox enquiry management.

• After-hours inbound call service.

• Inbound/outbound digital document management.

• Updating relevant platforms and software such as Medical Director, Blue Chip, Best Practice

• Updating EHR with medical history and test results.

• Finalising and attaching scanned documents to the clinics practice management software such as reports, GP referrals, consultation letters, reports, test requests, prescriptions, ECG Tracings

• Checking, finalising and processing consultation letters and reports.

• Identifying and following up on inconsistencies, errors and missing information within a transcribed report or letter.

• Preparing Obs Charts, Patient Records and Medication Lists.

• Patient billing and account reconciliation.

• Batching & transmitting Medicare/DVA claims (ie. via ECLIPSE).

• Batching & transmitting Health Fund claims (inpatient medical) ie. via ECLIPSE.

• Managing of claims to Medicare (including PRODA Eligibility Checks) and DVA, and all private billings.

• Ensuring completion and timely billing of all services.

• Identifying and resolving billing errors.  

• Analysing billing data for end of month reporting. Updating the practice management software, with accurate information.

• Resolving billing enquiries for patients.

• Completing lost revenue audits.

• Converting voice recordings into formal reports, letters and consultation notes.

• Editing cardiology reports for accuracy.

• Using specialised transcription software and equipment to improve turn-around time speed, such as headsets and foot pedals.

• Entering letters and reports into the EHR system.

• Converting transcribed diagnostic test results, procedures and consultation notes into applicable report formats.

• Submit transcriptions to Doctors for their approval in a timely manner.