Leading Cardiology Remote Team Specialists.
Remote staff so good that they feel in-house. We’ll take care of your back office burdens.
What tech, roles and tasks can you delegate to a cardiology virtual team?
Handling and triaging of inbound calls.
Attending to voicemails.
Booking consultations and procedures utilising clinic software such as Medical Director, Blue Chip, Genie, Best Practice etc.
Attending to patient enquiries regarding accounts, general enquiries and appointments.
Courtesy calls/texts and managing the recall system.
Live chat and inbox enquiry management.
After-hours inbound call service.
Reception & Patient Coordinator
Medical Document Manager
Digital document management.
Updating relevant platforms and software such as Medical Director, Blue Chip, Best Practice.
Updating EHR with medical history and test results.
Finalising and attaching scanned documents to the clinics practice management software such as reports, GP referrals, consultation letters, reports, test requests, prescriptions, ECG Tracings.
Checking, finalising and processing consultation letters and reports.
Preparing Obs Charts, Patient Records and Medication Lists.
Billings & Insurances
Patient billing and account reconciliation.
Batching & transmitting Medicare/DVA claims (ie. via ECLIPSE).
Batching & transmitting Health Fund claims (inpatient medical) ie. via ECLIPSE.
Managing Medicare claims (including PRODA Eligibility Checks) and DVA, and all private billings.
Identifying and resolving billing errors.
Resolving billing enquiries.
Completing lost revenue audits.
Medical Transcription
