Introduction:

Ana Mae is a highly organised and efficient professional known for her adaptability and ability to problem-solve. With excellent communication skills and a keen ability to listen, she excels in both group and individual settings. Ana Mae's strong work ethic and attention to detail enable her to effectively manage tasks and achieve objectives, consistently contributing to team success. Her diverse experience in roles such as a Cardiology Receptionist, Orthodontic Receptionist / Patient Care Coordinator and Social Media Coordinator showcases her ability to adapt to changing environments with a focus on patient satisfaction.

Work Experience:

Cardiology Receptionist ( Mar 2024 - current as part time) Allied Orbit, OrbitCo

Responsibilities:

● Handles a high volume of calls, attending to a wide variety of call types.

● Confirms patient appointments and ensures all medical records are current and available.

● Manages and updates patient records, ensuring all data is accurate and up to date, while maintaining confidentiality and adhering to privacy regulations.

● Experienced in Genie Patient management software.

Orthodontic Receptionist & Patient Care Coordinator (April 2022 - Mar 2024)

Allied Orbit, OrbitCo

Responsibilities:

● Managed and updated patient records, ensuring all data was accurate and up to date, while maintaining confidentiality and adhering to privacy regulations.

● Booked, cancelled, and rescheduled patient appointments efficiently, coordinating with both patients and staff to optimise schedules and minimise disruptions.

● Handled live chat inquiries, providing patients with timely and accurate responses to questions regarding appointments, treatments, and other general enquiries.

● Utilised the Orthotrac system to manage patient information and scheduling, ensuring smooth clinic operations and maintaining data integrity.

Social Media Coordinator (Jan 2021 - April 2022)

Shakey’s, Philippines

Responsibilities:

● Responded to customer queries promptly and professionally, ensuring high levels of customer satisfaction and engagement.

● Cultivated and maintained the organisation’s online brand and identity, fostering a strong and positive digital presence across social media platforms.

● Managed and addressed comments, complaints, and postings, resolving issues and maintaining a constructive and responsive dialogue with customers.

Administrative Assistant (Jan 2016 - Jan 2018)

Metrogate Complex Homeowners Association Inc, Philippines

Responsibilities:

● Answered telephone calls, delivering exceptional customer service to both internal and external customers, ensuring queries were addressed efficiently.

● Drafted reports and correspondence with attention to detail, supporting clear communication within the organisation.

● Ordered supplies and equipment, managing inventory levels and ensuring timely procurement; maintained service contracts for office equipment to ensure smooth operation.

● Attended meetings and took comprehensive meeting notes, facilitating accurate record-keeping and follow-up actions.

Education:

Bachelor of Science in Hotel and Restaurant Management.

Graduate of Pambayang Dalubhasaan ng Marilao, Bulacan, Philippines.